Home For tenants Repairs and Maintenance

Repairs and Maintenance

Submit a repair or maintenance request, learn more about the process and view common questions here.

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Download relevant policies 

Repairs and maintenance requests for your home are now handled direct with Liverty Housing. Learn more about the process here.

Process factsheet Out of hours procedure

Repairs & maintenance request form

Repairs & Maintenance FAQs

You can call 1300 156 555, email info@liverty.org.au, or fill out the online repairs and maintenance request form on our website. Please try to have as much information about the issue as possible with you (location, description of the item & issue to help us action the fix quickly. If its an emergency or occurs out of normal weekday 9-5 business hours, please call the above number for the fastest resolution.

  • Emergency repairs are issues that risk your health/safety (e.g., fire, flooding) – contact us immediately on 1300 156 555.
  • Urgent repairs affect basic services (e.g., no hot water) – we aim to respond within 24–48 hours.
  • Standard repairs are non-urgent and typically completed within 14 days.

Liverty is responsible for general maintenance and repairs. Damage caused by tenants may be reviewed on a case-by-case basis.