Tenant Advisory Committee

What is the Tenant Advisory Committee?

Liverty Housing’s Tenant Advisory Committee (TAC) is where tenants and the Liverty Housing management team come together to shape decisions that positively impact your living experience. The Committee aims to enhance tenant experiences by promoting accountability, continuous improvement and open communication. Our values-led initiative reflects our commitment to delivering excellence.

TAC

What does it mean
for tenants?

TAC provides an opportunity for tenants like you, to join forces with Liverty’s management team, with an aim to collaborate on and shape decisions that will positively impact your living experience.

Watch our introductory video to understand exactly what it means for you.

How will your voice impact Liverty?

  1. Improve processes & products

    Lived experience is invaluable when it comes to shaping our products and the processes behind them. We need your help to ensure that the tenant experience is positive, seamless and comfortable for everyone involved.

  2. Set SDA provision standards

    We want to lead the way in setting the bar for SDA provision standards. You deserve the best, and we want to work towards giving you an excellent experience, while encouraging other providers to join us on our path.

  3. Facilitate two-way communication

    We understand how important it is for tenants to have a voice. TAC will be a platform that enables two-way communication between tenants and Liverty, to collectively work through all forms of feedback and decision-making.

  4. Positively influence the SDA market

    Liverty has an obligation to work towards positively influencing the future of the SDA market as a whole. We want you to help us shape what this looks like.

Useful Resources

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Introduction to TAC

Download

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Introduction to TAC

Watch Video

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Tenant Role Profiles

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Terms of Reference

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Feedback & Complaints Process

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Feedback & Complaints Process – Easy Read

Download

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Feedback & Complaints

We are always eager to hear from you!
If you want to tell us about something that is or isn’t working, please follow the link below to our online form. Alternatively reach out to our team on 1300 156 555 or feedback@liverty.org.au.